Exchange Policy

Exchange Policy

At Rayan Rugs, we want you to be completely satisfied with your purchase. Please review our exchange policy below:

Time Frame for Exchanges

You may request an exchange within 3 days of receiving your delivery notification.

Conditions for Exchange

• The item must be unused, in its original condition, and in the original packaging.
• Exchanges are only offered for items that are defective or damaged upon delivery.
• Customized or made-to-order items cannot be exchanged.
• Sale items are not eligible for exchange. Only regular-priced items may be exchanged.

Exchange Options

• You may exchange for the same item or an item of equal value.
• If you choose a higher-priced item, you will be responsible for paying the difference.

How to Initiate an Exchange

• Contact us within 3 days of delivery at: naoire@yahoo.fr.
• We will provide you with the address of our storage facility in Morocco.
• Include your original receipt or proof of purchase with the returned item.

Shipping for Exchanges

• The customer is responsible for all return shipping costs.
• We do not provide shipping labels or reimburse return shipping fees.
• For your protection, we recommend using a trackable shipping method and purchasing shipping insurance, especially for items valued over $75. We cannot guarantee receipt of returned items.

Additional Notes

• Please unwrap your rug or pillow promptly after delivery. Prolonged packaging (over 2 weeks) may affect the product’s condition.
• Complaints or exchange requests must be submitted within 1-2 business days of delivery.
• Delivery times for exchanged items may vary depending on your location.

If you have any questions before making a purchase, please don’t hesitate to reach out!